adoption statistics
Why Adoption & Change Management Matter
Without strong adoption, even the best technology delivers limited value. However, many businesses routinely underestimate its importance—investing heavily in tools, but lightly in the people who use them. And when enabling your people is neglected, innovation will likely stall before it starts.
of enterprises are under pressure to accelerate digital transformation
of adoption KPIs are not met by enterprises every year
of businesses say employees lack the skills to use systems effectively
of leaders say poor tech experiences likely contribute to employee resignations
Importance of focusing on Adoption
60% of decision makers think a lack of end-user adoption negatively impacts technology ROI
Yet, only 22% of enterprises use adoption as a digital transformation KPI
Understanding the difference
What does poor technology adoption mean for your organization? Having the right strategy can help you achieve your targets faster.
Top 5 consequences of poor adoption
- Operational inefficiencies and wasted resources
- Increased Security risks
- Poor employee retention
- Failure to adapt to industry changes
- Lost competitive advantage
Top 5 benefits of successful adoption
- Faster ROI on technology investments
- Increased employee satisfaction and retention
- Stronger security and compliance
- Improved productivity
- Greater agility and innovation
our adoption services
Unlocking Innovation Through Confident Adoption
Change doesn’t happen through technology alone—it happens through people. PROJECT 183 empowers your workforce to confidently adopt Microsoft tools, fostering a culture of innovation, agility, and continuous improvement.
Managing Microsoft Change
Evergreen Change Management
Stay informed and plan with confidence as Microsoft evolves the M365 suite with new features, updates, and functionality changes.
AI Adoption
Enable the AI powered workplace
Unlock the full potential of an AI-first workplace—empowering employees to embrace new ways of working, build trust in intelligent tools, and drive meaningful productivity gains.
Tailored Adoption Planning
Employee Centric Adoption Strategies
Design strategies around your goals, users, and environment—so adoption is relevant, scalable, and measurable.
User Training & Enablement
Outcome based training content
Develop and deliver bespoke training tailored to the specific business outcomes and employee needs.
The Microsoft Change Challenge
Microsoft 365 is an evergreen, ever-growing suite of applications. With greater opportunities for productivity, collaboration and security comes service retirements, unknown features and client changes.
Struggling to keep up? No wonder. The average monthly M365 Message Center count includes:
Managing Microsoft Change
Evergreen M365 Change Management
PROJECT 183, with the support of ChangePilot from Empowering.Cloud, equips customers with practical M365 change management services to track upcoming updates, assess their relevance, and make informed decisions on adoption and communication.
ChangePilot Bulletin —
Free
A low-touch option to receive the top M365 changes each month.
One monthly email including:
- Top 5 M365 Message Center items
- Top 5 M365 Roadmap items
- Summarised item descriptions, user and impact scores, and deployment dates
- Change counts
ChangePilot
Receive a tailored feed of Microsoft 365 change for your tenant. Available via a dedicated portal and by monthly email.
- Invite to our MVP-led Change Call discussing every Message Center item each month
- ChangePilot Portal - review items in full and view your filtered feed of change items
- Summarised descriptions, user and impact scores, and deployment dates for every M365 Message Center item
- Every M365 Roadmap item
- Customise and tailor your feeds by connecting your tenant and choosing which service updates to receive
- Summary Dashboards available in your ChangePilot Portal visualise the scale and spread of change across Microsoft 365
ChangePilot Pro
An end-to-end operational workflow for managing Microsoft 365 change.
Includes everything in ChangePilot, plus:
- Receive all Microsoft 365 Message Center and Roadmap items as posts in dedicated channels in Microsoft Teams
- New item notifications in Teams
- Configurable and filterable list of all change items, specific to your tenant
- Ability to add comments, assign owners and give statuses to items
- Dedicated ChangePilot App for item management
- Full training programme and Customer Success support
ChangePilot as a Service
A fully managed service tailored to your organisational needs and a dedicated Change Manager.
Includes everything in ChangePilot Pro, plus:
- Bi-monthly change management meetings, tailored to your specific M365 priorities
- Personalised recommendations based on your business context
- Dedicated Change Manager to guide and coordinate adoption efforts
- Maintain traction and focus across internal teams
- Guidance on stakeholder engagement and user targeting
Our Value
We work alongside your team to make Microsoft 365 changes easier to manage. PROJECT 183 provides regular, structured check-ins to help you stay on top of updates, understand their impact, and plan your response.
Whether it’s preparing communications, supporting user adoption, or aligning changes with your internal priorities, we offer practical guidance tailored to your environment—so your team feels supported, informed, and ready for what’s next.
Knowledge & Expertise
Read our latest Adoption Articles
See the latest articles, whitepapers and case studies from our inhouse team of industry experts.
AI Adoption
Enable the AI powered workplace
Adopting AI isn’t just a technical shift—it’s a mindset transformation. The real challenge lies in helping employees move beyond the fear of replacement or irrelevance and toward a confident understanding of how AI can elevate their work. It requires breaking old habits, fostering curiosity, and building trust in unfamiliar tools—all while keeping the momentum of day-to-day business alive.
The AI Skills Gap
According to Microsoft’s Work Trend Index report, 82% of Business Leaders believe that to fully unlock the value of AI, organizations will need to equip their workforce with a new set of skills tailored for the AI era.
Training alone isn’t enough; these capabilities must be actively embedded across teams, roles, and workflows to ensure lasting impact.
When AI skills become part of the organizational fabric, employees are empowered to use AI confidently, responsibly, and creatively—turning potential into performance.
Our Microsoft Copilot Adoption Service
The PROJECT 183 Copilot Adoption Service is an intensive 8-week sprint designed to take users from zero to full proficiency with Microsoft Copilot and AI-powered workflows. Tailored to each organization’s unique goals, the program blends hands-on training, strategic enablement, and change management to accelerate adoption and unlock real business value.
Throughout the sprint, key performance indicators (KPIs) are captured to measure progress and impact against clearly defined business objectives—ensuring that every step delivers measurable outcomes. By the end of the engagement, users are not only confident in using Copilot, but are actively driving productivity, innovation, and ROI through AI.
Embed skills
Leverage our proven training program to ensure AI skills are fully integrated into the day-to-day ways of working across the business.
- Copilot essentials workshops
- Prompt Training
- Bite-sized videos
- Role specific training sessions
Build a Copilot Centre of Excellence
Build a Teams based community to house learning materials, but also foster peer-to-peer engagement, discussion forums, and shared success stories.
- Create a User Champions network
- Access FAQs and training resources
- Capture AI use cases
- Share Copilot prompt suggestions
Measure business value
Capture metrics that provide measurable insight into the project benefits and business value.
- Weekly Surveys to trend adoption KPIs
- Capture line of business use cases
- Capture Return On Investment metrics
- Align outcomes with business case
Tailored Adoption Planning
Employee Centric Adoption Strategies
Adoption succeeds when it’s built around your people. By focusing on employee needs, roles, and workflows, we help teams feel confident and supported—making change smoother, faster, and more sustainable.
User Training & Enablement
Outcome based training content
Our expert team can develop and deliver targeted training and adoption content designed specifically to support the business outcomes that are most important to you—whether that’s role-based training, interactive workshops, Intranet content, bite-sized video tutorials, or immersive user guides, our adoption strategies are crafted to reinforce behaviours, spark usage, and sustain transformation.